Can you transfer calls to me or a staff member?

Absolutely.  We can transfer calls to any staff member on any device—landline or mobile.  Our system records individual availability preferences for each team member, ensuring calls only reach you when you’re ready to take them. You maintain complete control through your client portal or smartphone app, updating preferences whenever your schedule changes.

Your caller is always properly announced before we connect them. If we attempt a transfer and you don’t answer, our receptionist returns to your caller, explains you’re currently unavailable, takes a comprehensive message, and forwards it to you immediately.  This approach protects your professional reputation while ensuring no caller feels abandoned.