At LexHelper, we’re not just a standard telephone answering service provider. We customise our services to fit your business needs, whether that be capturing a call while you’re out of the office, making bookings when you’re with clients, inbound call handling or any other situation where you need a virtual receptionist.

Yes! Our receptionists are 100% US-based. That means clear communication, extensive local geographical knowledge, and great service for your callers.

LexHelper supports solo attorneys, small firms, and growing practices across the United States. From personal injury to family law, criminal defense to estate planning, our virtual receptionists are trained to handle inbound calls for a wide range of legal practice areas.

We answer calls fast – typically within 12 seconds. Our average speed of answer is around four rings or less, thanks to enterprise-grade call routing and our local United States based team of trained virtual receptionists

LexHelper’s team is located in the sunny town of Blenheim, in the beautiful Marlborough region of the South Island. However, our virtual receptionists answer calls for businesses throughout US and Australia.

LexHelper has been proudly serving attorneys and law firms across the United States for over 10 years. Backed by more than 60 years of combined experience, our founders built LexHelper to solve a real problem in the legal profession… the burden of administrative work pulling attorneys away from billable case time.

Our Story

Our founder, had been an entrepreneur for most of his life. The idea for LexHelper was sparked when his brother, a solo practicing attorney, shared how much time he was losing to administrative tasks like answering calls, chasing leads, and scheduling appointments. Those distractions were getting in the way of doing the work that really mattered: serving clients and building a strong legal practice.

Then came the opportunity to make a difference. LexHelper was created to give attorneys the same support and professionalism they’d expect from an in-house team, without the cost or complexity. Today, our U.S.-based receptionists and virtual assistants act as a seamless extension of law firms across the country. We help legal teams capture leads, handle client inquiries, and stay responsive, even when they’re in court or deep in casework.

With over 60 years of combined leadership experience behind us, we’ve built reliable systems, invested in legal-specific training, and refined our processes to serve firms of all sizes. Our mission is to provide front-office support that lets attorneys focus on their clients. Our vision is to become the premier virtual assistant service for the legal industry across the United States.

At the heart of LexHelper is a real team that cares. We’re people helping people. We work hard behind the scenes so you can focus on winning cases and growing your firm.

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Yes. We don’t just take messages, we act as your first line of defense. Our team can follow your call handling instructions to identify new leads, flag urgent calls, and route priority clients directly to you. You decide how calls are managed, and we follow your lead. If you routinely receive a lot of spam calls, you can block numbers from your client portal or use our call screening IVR for free.

We can ask any qualifying questions you provide. For example, many law firms like to ask the type of legal issue, date of incident, location, or whether the caller has already spoken with another attorney. We’ll tailor the process to fit your practice area.

Yes, our receptionists can seamlessly handle key tasks directly in your practice management software, CRM and scheduling systems – ensuring consistency with your established processes.   Please see the current list of software we support.

At LexHelper, we’re not just a standard telephone answering service provider. We customise our services to fit your business needs, whether that be capturing a call while you’re out of the office, making bookings when you’re with clients, inbound call handling or any other situation where you need a virtual receptionist.

Yes. We follow your exact script or intake flow. We can also build your intake questions into a secure webform which you can view and approve. Whether you practice personal injury, immigration, family law, or criminal defense, we ask the right questions to help you qualify and prioritize new leads.

We can work within your existing systems or CRM, or build and host custom intake forms for you. You choose what works best for you and your practice. Either way, you get complete, accurate case info from every call.

LexHelper supports solo attorneys, small firms, and growing practices across the United States. From personal injury to family law, criminal defense to estate planning, our virtual receptionists are trained to handle inbound calls for a wide range of legal practice areas.

With LexHelper, your customers always reach a real person – not voicemail. Our professional US-based receptionists are available 24/7, making sure you never miss a call, even after-hours, on weekends or on public holidays. No more worrying about lunch breaks, sick days, or downtime. Just professional call handling that works around the clock.

We answer calls fast – typically within 12 seconds. Our average speed of answer is around four rings or less, thanks to enterprise-grade call routing and our local United States based team of trained virtual receptionists

Yes. Our inbound call answering service is avialable 24 hours a day, 7 days a week, including after-hours support, weekends and federal holidays. This ensures you never miss a new client opportunity, no matter when the call comes in. Simply opt-in to live call answering for your preferred hours and we’ll ensure your calls are covered.

Absolutely!  A huge benefit of using LexHelper is that our team of virtual receptionists can handle multiple concurrent calls into your business. That means, instead of hearing an engaged tone when your line is busy, your callers will always hear a ring tone and their call will be answered. Many clients are surprised to learn how many calls they’ve been missing prior to having a virtual reception service. 

Absolutely. You can control which calls are sent to by adjusting your call forward settings. Set your phone to forward calls to us only when your phone line is busy, unanswered after a set time, or outside business hours. It’s a seamless way to ensure no call goes unanswered – even when you’re in a meeting or your receptionist is on a break, away sick or on holiday.

Yes, you can! LexHelper offers monthly call allowances with no lock-in contracts. Whether you need short-term cover for a few days, a week or during a campaign, you can start and stop as needed.

We can. Our LexAssistant plans include all our legal answering service features, but if you only want messages taken you just need to tell us!  We’ll answer with your preferred greeting, take a message, and send it to you via email or SMS.

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Yes – depending on your plan. On Freedom and Complete plans, you can provide helpful info such as your short business description, the kind of services you provide or products you sell, your website address, the location of your business premises, directions to get there and in what timeframe calls might be returned.  FAQ Answering is also available on our Complete plans.

Yes. For plans that include call transfers, we can attempt to contact multiple staff in your preferred order. You can list an unlimited number of staff or departments as internal contact points and choose who we should contact in which scenarios. For important calls, you can nominate more than one staff member for us to try.

Yes. All call transfers are warm transfers. Our receptionist will place the caller on hold, call you, introduce the caller and give you the option to accept or decline. If you’re unavailable, we’ll take a message and let the caller know when to expect a response.

Yes.  There’s no credit card needed to get started and no strings attached.  Once our friendly team sets you up on your legal answering service free trial you simply need to forward your calls to us and our receptionists will start answering your calls immediately.  Our 7-day free trial is also 100% obligation-free. 

If you just need standard message taking, we can have your account ready to take calls by the next business day!  Our team will capure your requirements and setup your account in line with your instructions. Then, simply forward your calls to the unique number we provide and our team of virtual receptionists can start answering calls for your business straight away.

Definitely. You can upgrade or downgrade at any time, depending on how many calls you’re receiving or the level of support you need. There are no penalties or hidden fees for switching plans.

You’re going to love this answer.  No!  At LexHelper,  our answering services are offered month-to-month, without any minimum term and no lock-in contract.  To cancel your service, you simply need to provide 30 days’ notice.  There’s no minimum number of months.

They can!  You can list as many staff or departments as you like on your account, and we can send messages or transfer calls to each according to your instructions.  Best of all, you always retain control and can change your preferences at any time.

Invoices are issued monthly via email, with payments able to be made by Visa, MasterCard and bank transfer.

If you have an existing advertised number for your legal practice, simply forward calls from that number to the unique LexHelper receptionist number we provide and we’ll know the calls are for you.  If you don’t have an existing business number, we can set you up with a toll-free number.

Absolutely.  Simply forward calls from your existing advertised number to the unique phone number we provide and our team will answer your calls in your business name.

Certainly.  In addition to the number you choose when activating your answering service, you can add as many additional business numbers as you wish – whether local numbers or freephone numbers.

Yes, you can continue to advertise your existing landline or mobile phone number, then simply forward calls to the unique phone number we provide. Alternatively, if you don’t wish to forward your calls, you may wish to consider a Freephone 0800 number as an alternative advertised number.

If you need a phone number you can advertise, it’s best to request a freephone 0800 number. Freephone numbers can be taken with you if you ever cancel your service, however local call-forwarding numbers are leased only and remain the property of LexHelper, if you ever discontinue our services.

If you need a phone number you can advertise, it’s best to request a freephone 0800 number. Freephone numbers can be taken with you if you ever cancel your service, however local call-forwarding numbers are leased only and remain the property of LexHelper, if you ever discontinue our services.