Our skilled receptionists are trained in legal call answering, with bilingual support available so that both English and Spanish-speaking clients are served professionally. Our services are customized to meet the unique demands of legal practice.

We support solo attorneys, small firms, growing practices and larger, multi-office law firms across all major legal practice areas. Our professional receptionists receive specialized training in legal call answering to handle the unique requirements of different practice types.

LexHelper is headquartered in Phoenix, Arizona, with our professional receptionists serving law firms and attorneys throughout the United States. Our local presence ensures we understand the business culture and communication standards your clients expect.

LexHelper has been proudly serving attorneys and law firms for more than 10 years. Our founders, backed by more than 60 years of combined leadership experience, built LexHelper to solve a real problem in the legal profession—administrative tasks pulling attorneys away from billable hours.

Yes, our core team of professional receptionists are 100% US-based and handle calls during standard business hours. This ensures clear communication, local geographical knowledge, and the professional service your clients expect.

For firms requiring after-hours coverage, seamless support is provided through our trained international teams in Australia and the UK, maintaining the same quality standards around the clock.

We provide comprehensive bilingual support to ensure your Spanish-speaking clients receive the same professional service as your English-speaking clients.  We have bilingual receptionists fluent in both languages, and Spanish-speaking receptionists available to handle calls to dedicated phone lines advertised to Spanish speakers. All understand the cultural nuances that matter in legal communications.

We answer your calls within 10 seconds on average—typically 3-4 rings.  Our enterprise-grade call routing and US-based team ensure your clients receive professional attention as fast as possible. We understand that in legal practice, every call could be a new client or an existing client with an urgent matter.

Yes, we provide 24/7/365 coverage designed for legal practices. Legal emergencies, urgent client matters, and time-sensitive cases don’t wait for business hours. Our round-the-clock service ensures your clients can reach professional support whether they’re calling about a weekend arrest, after-hours legal crisis, or urgent court deadline—protecting both your client relationships and your practice’s reputation.

Whether you want evening calls answered, 24-hour coverage on weekdays, weekend coverage, or full-time answering, we have a range of After Hours Calls add-on packages available to ensure no client call goes unanswered.

Our team can handle concurrent calls seamlessly, ensuring your clients never encounter busy signals—even during high-volume periods or when your internal lines are occupied.  This is one of the reasons why our clients report significant increases in successfully managed calls rather than losing potential clients to hangups or voicemail.

Yes, we provide flexible overflow support.  Simply switch on delayed call forwarding. When your line is busy or a call isn’t answered in-house within a certain timeframe, we’ll then handle the overflow while maintaining your practice’s professional standards.

Absolutely. We understand that informed responses build client confidence in your practice. You can provide us with your practice areas, office location, directions, typical response timeframes, and a comprehensive FAQ list. Our receptionists use this information to deliver accurate, helpful responses that reflect your firm’s expertise—ensuring every caller receives the professional service they expect from your practice.

Absolutely.  We can transfer calls to any staff member on any device—landline or mobile.  Our system records individual availability preferences for each team member, ensuring calls only reach you when you’re ready to take them. You maintain complete control through your client portal or smartphone app, updating preferences whenever your schedule changes.

Your caller is always properly announced before we connect them. If we attempt a transfer and you don’t answer, our receptionist returns to your caller, explains you’re currently unavailable, takes a comprehensive message, and forwards it to you immediately.  This approach protects your professional reputation while ensuring no caller feels abandoned.

Yes—we never perform blind transfers unless you specifically request this option. We understand that in legal practice, context matters—both for you and your clients.

Our receptionist places the caller on hold, contacts you directly, introduces the caller with relevant context, and gives you the option to accept or decline.  If you’re unavailable, we take a comprehensive message and provide the caller with realistic expectations for your response.

Yes. We don’t just take messages, we act as your first line of defense. Our team can follow your call handling instructions to identify new leads, flag urgent calls, and route priority clients directly to you. You decide how calls are managed, and we follow your lead. If you routinely receive a lot of spam calls, you can block numbers from your client portal or use our call screening IVR for free.

We can ask any qualifying questions you provide. For example, many law firms like to ask the type of legal issue, incident details such as date and location, and whether the caller has already spoken with another attorney. We’ll tailor the process to fit your practice area.

Yes. We follow your exact script or intake flow. We can also build your intake questions into a secure webform which you can view and approve. Whether you practice personal injury law, immigration law, family law, or criminal defense matters, we ask the right questions to help you qualify and prioritize new leads.

We can work within your existing systems—such as inputting information directly into your CRM or case management platform—or build custom intake forms. You choose what works best for you and your practice. Either way, you get the complete, accurate case information you need.

Yes, our receptionists can work directly within appointment scheduling tools, practice management software and CRMs—ensuring consistency with your established processes.   Please see the current list of software we support. Alternatively, to enable scheduling and appointment reminders, we can set up an online calendar for you if you do not already have one.

Our comprehensive legal answering service includes professional message-taking as a core feature. We answer using your preferred greeting, capture detailed messages, and deliver them via email or SMS according to your preferences. For no extra cost, if you wish, you can also have us qualify leads, handle client intake, schedule appointments and make outbound calls.

Yes, and you maintain complete control. We understand that different types of calls require different team members, so we make it easy to set things up according to your practice’s unique workflow.  You can designate unlimited staff members or departments to receive messages, and we’ll route communications according to your specific instructions.  You can modify these preferences at any time through your client portal or smartphone app.

We offer flexible monthly plans with no long-term contracts. Whether you need coverage for a specific case, during staff transitions, or for targeted campaigns, you can scale or cancel your legal answering service as your practice needs change.

There’s no minimum commitment required with our legal answering services. We offer a month-to-month service because we’re confident you’ll want to continue once you experience the peace of mind that comes with professional call answering. To cancel, simply provide 30 days’ notice. We believe in earning your business every month by delivering consistent, reliable service that protects your most valuable asset: client trust.

If you just need standard message taking, we can have your account ready to take calls by the next business day!  Our team will capure your requirements and setup your account in line with your instructions. Then, simply forward your calls to the unique number we provide and our team of virtual receptionists can start answering calls for your business straight away.

Yes, outbound calls are included in every LexAssistant plan and count toward your monthly allocated minutes—no additional fees or surprise charges.  We understand that legal practices need predictable costs, so our transparent billing ensures you know exactly what you’re paying.

Absolutely. Your practice’s needs evolve, and your answering service should adapt accordingly. You can modify your LexAssistant plan at any time—no penalties, no hidden fees, no complicated processes. We understand that legal practices experience fluctuations, and our flexible approach ensures you always have the right level of support.

Payments can be made by Visa, MasterCard, American Express and Discover.  We send monthly invoices via email for your convenience.  Invoices dating back 12 months are also viewable within your client portal and smartphone app.

LexHelper’s free trial gives you access to our professional legal answering service during standard business hours. Our receptionists answer every call using your preferred greeting and handle each interaction exactly as your in-house staff would—protecting your practice’s professional reputation from day one.

Absolutely. No credit card required, no hidden fees, and no obligation whatsoever. We’re confident in our service quality and we understand that legal professionals need to see genuine value before making decisions that affect their practice.

Once our team sets up your account, simply provide receptionist instructions and forward your calls to the unique number assigned to you. You’ll experience firsthand how professional legal answering protects your client relationships and enhances your practice’s reputation—without spending a dime.

We believe that once you see the peace of mind that comes with knowing every client call is handled professionally, you’ll want to continue.

Yes, you receive an exclusive phone number as part of your legal answering service. You can forward your existing calls to this number or use it directly for client communications. We also handle number porting from your current provider to ensure seamless transitions that protect your existing client relationships.

You have complete flexibility—forward all calls to us, or set up selective forwarding (when your line is busy or unanswered) to prevent important calls being missed when you’re in court, with clients, or after hours. We ensure your clients always reach a professional voice when they need you most.

Absolutely.  We understand your phone number is often tied to your practice’s reputation and client relationships.  If you have a toll-free number, we can port it to LexHelper to streamline your service.  For local numbers, simply forward calls from your existing line to the dedicated number we assign to you.

We customize our setup to work with your current system—no disruption to your practice or client experience required.

Yes, absolutely.  Your phone number belongs to you.  Both local and toll-free numbers can be ported out at any time should you choose to discontinue our services.  We understand that your phone number is often integral to your practice’s identity and client relationships—you retain complete ownership and control, with no restrictions or complications if you decide to make a change.

Yes, we provide numbers with area codes across the United States to support your practice’s growth. These additional numbers work perfectly for specific campaigns, tracking referral sources, having different greetings on the same account, or for establishing local presence in key markets.

LexHelper is headquartered in Phoenix, Arizona, with our professional receptionists serving law firms and attorneys throughout the United States. Our local presence ensures we understand the business culture and communication standards your clients expect.

LexHelper has been proudly serving attorneys and law firms for more than 10 years. Our founders, backed by more than 60 years of combined leadership experience, built LexHelper to solve a real problem in the legal profession—administrative tasks pulling attorneys away from billable hours.

Virtual paralegal services provide cost savings for law firms and solo attorneys, as well as greater flexibility, and increased efficiency. You don’t need to pay salary and benefits, you avoid additional overhead costs (such as office space), and you gain access to experienced legal professionals on-demand.

Virtual paralegals can support various practice areas, including family law, litigation, corporate law, personal injury, immigration, estate planning, bankruptcy, and more.