We customize this to your practice needs. Standard information includes caller name, contact details and reason for call. Additionally, it’s typical to collect matter type, urgency level, and case-specific questions you define. For personal injury, we might ask about accident date and injuries. For family law, we might capture custody or divorce specifics. You control exactly what information we gather. We can also enter information directly into your online client intake forms or create a custom form for your practice.

Yes.  Our receptionists work with leading legal scheduling systems including Clio, MyCase, Lawmatics, Calendly, Acuity, and others.  They book consultations directly into your calendar, eliminating double-bookings and reducing the back-and-forth that costs you time.  If you don’t use scheduling software, we can create a calendar for you as an add-on service.

Yes.  The support of our bilingual English-Spanish receptionists is included on all plans at no additional cost.  This is particularly valuable for solo practitioners in immigration law, family law, and personal injury practices serving diverse communities.

We offer flexible divert options.  You can forward calls to us only after business hours, only when you’re unavailable, only during court days, or 24/7… whatever fits your practice.  You control when calls divert.

Yes. We offer a 7-day free trial with no credit card required. You’ll get a dedicated receptionist number, customized greeting, and full access to our online portal. The trial excludes outbound calling and some add-on services, but you’ll experience our core answering service exactly as paying clients do.