Yes, we provide 24/7/365 coverage designed for legal practices. Legal emergencies, urgent client matters, and time-sensitive cases don’t wait for business hours. Our round-the-clock service ensures your clients can reach professional support whether they’re calling about a weekend arrest, after-hours legal crisis, or urgent court deadline—protecting both your client relationships and your practice’s reputation.

Whether you want evening calls answered, 24-hour coverage on weekdays, weekend coverage, or full-time answering, we have a range of After Hours Calls add-on packages available to ensure no client call goes unanswered.

Our team can handle concurrent calls seamlessly, ensuring your clients never encounter busy signals—even during high-volume periods or when your internal lines are occupied.  This is one of the reasons why our clients report significant increases in successfully managed calls rather than losing potential clients to hangups or voicemail.

We can work within your existing systems—such as inputting information directly into your CRM or case management platform—or build custom intake forms. You choose what works best for you and your practice. Either way, you get the complete, accurate case information you need.

We understand that mass torts and class action cases require precise coordination and flawless execution. Our receptionists, who are trained in legal call answering, follow your custom intake scripts to capture critical case details from each caller with the accuracy your practice demands.

Whether you’re managing a high-volume claim window or handling time-sensitive matters, we ensure every potential claimant receives professional attention that reflects your firm’s reputation. We recognize that each call represents someone seeking justice—and your firm’s ability to deliver it depends on capturing their information correctly from the first contact.

Absolutely.  Our infrastructure scales rapidly to handle the unpredictable nature of class action work.  Whether you’re launching a major case or facing a surge from media attention, we ensure your firm remains responsive and professional when it matters most.

You maintain your practice’s credibility without overwhelming your internal staff or losing potential claimants to busy signals.  We understand that in class action work, timing and accessibility can determine case success—our scalable support ensures you never miss critical opportunities.